Social media services Facebook, WhatsApp, and Instagram are back up and running after an outage that lasted almost six hours, Facebook says. It blamed an internal technical issue, which not only affected Facebook’s services but reportedly also employees’ work passes and email. The services were down from about 16:00 GMT until around 22:00 on Monday. But the company said there was “no evidence that user data was compromised”.
Sheera Frenkel, the New York Times’ technology reporter, told the Today program part of the reason it took so long to fix was that “the people trying to figure out what this problem was couldn’t even physically get into the building” to work out what had gone wrong. In a statement, Facebook said that the faulty configuration change affected the company’s internal tools and systems which complicated attempts to resolve the problem. Downdetector, which tracks outages, said some 10.6 million problem reports around the world.
However, the real number of people affected is much higher: more than 3.5 billion people use Facebook, Messenger, Instagram, and Whatsapp. According to the business website Fortune, it also cost Facebook founder Mark Zuckerberg an estimated $6bn (£4.4bn) at one point as shares plummeted. Mr. Zuckerberg has apologized to those affected by the outage.
The BBC is not responsible for the content of external sites. View original post on Facebook Some people also reported problems using Facebook’s virtual reality headset platform, Oculus, and apps that require Facebook logins were affected, including Pokémon Go. An outage of this scale for such a long time is rare.
A disruption in 2019 left Facebook and its other apps mostly inaccessible across the world for more than 14 hours. Users flood Twitter with jibes Several other tech companies, including Reddit and Twitter, poked fun at the social media giant’s predicament – prompting responses from the affected apps.
The BBC is not responsible for the content of external sites. View original tweet on Twitter The disruption comes the day after an interview with a former Facebook employee who leaked documents about the company. Frances Haugen told CBS News on Sunday that the company had prioritized “growth over safety”. On Tuesday she will testify before a Senate subcommittee in a hearing titled “Protecting Kids Online”, about the company’s research into Instagram’s effect on the mental health of young users.